3.6. PRODUCTION/ OPERATIONS
The production/operations function of a business consists of all those activities that transform inputs into goods and services. A manufacturing operation transforms inputs such as raw materials, labor, capital, machines and facilities into finished goods and services.
According to Roger Schroeder, production/operations management comprises 5 decision areas:
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Process
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Capacity
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Inventory
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Workforce
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Quality
PROCESS
CAPACITY
Initially we planned a delivery capacity of 1 magazine every fortnight for customers residing in Bogotá. We hope search for new clients to grow as a company and to grow our capacity.
INVENTORY
As our company has a physical product that is the magazine, we need certain raw materials for its realization.
- We need special magazine paper (coated paper)
- Ink black and colore (by mass)
- Technical printing equipment.
Although initially we hire a company that we print magazines, the future we want to have our own raw materials for the magazine.
The resources we have are:
-For the realization of the magazine we need computers.
-Cameras and all necessary team to take interviews.
-Tables, chairs, phones, printers
WORKFORCE
We want to make sure the our employees have in mind to give to our costumers always the best and they will have some characteristics, to listen, to anticipate their needs, make clients feel important, give always a feedback and to treat our employees well.
This is very important because we have to always keep in mind and focus our employees in our culture.
QUALITY
As the quality of the company is one of our priorities, because this quality day is one of the first think customers think of a service based on the quality they choose to prefer or not our company, so to ensure that we no preferred over our competitors, then we will ensure to the best impression, information, image, and not only our products we make sure to have quality, it is our service that we make a great effort to provide great service that will exceed their expectations
Culinary Delights´s production / operations strategy is to provide great customer service:
- Being a good listener.
- Identifying and anticipating needs.
-Making customers feel important and appreciated
-Helping customers understand your systems.
-Always look for ways to help your customers.
-Knowing how to apologize.
-Giving more than expected.
-Getting regular feedback.
And have very present the flower of service:
